How orders are handled
Products from The Heritage Market, and any apparel releases, are shipped by our fulfilment partners rather than from a single warehouse. A multi-item order can therefore arrive in more than one parcel, and the paperwork may come from the partner rather than from LinkSphere Global.
Timelines
Most in-stock items are prepared within a few business days; delivery time then depends on the destination and the carrier. The estimate for your order is shown at checkout before you pay, and tracking details are emailed to the address used at checkout as soon as a parcel is dispatched.
If something is wrong
If an item arrives damaged, incorrect, or not as described, contact us and we will make it right with a replacement or a refund. Because orders can ship from different partners, ask us before returning anything so nothing is sent to the wrong place. We will tell you where it goes, what condition the item needs to be in, and who covers the return shipping.
Final sale items
Personalised or custom-made goods and digital downloads are usually final sale, because they cannot go back into stock. Where that applies, it is stated on the product page before you buy.
Questions about an order
Use the contact form and choose “Order, shipping or returns” so it routes correctly. Include your order number and what has arrived so far, and we will look into it before replying.